General FAQ

A Registered Psychotherapist (RP) is a licensed mental health professional trained to provide psychotherapy. They meet strict standards in education, clinical training, and ethics, and are qualified to assess and treat a range of emotional and psychological concerns. RPs are regulated by professional bodies such as the College of Registered Psychotherapists of Ontario (CRPO) and the Canadian Counselling and Psychotherapy Association (CCPA).

A Registered Psychotherapist (RP) has completed all training and licensing requirements.

A Registered Psychotherapist (Qualifying) has completed the required education and is qualified to provide therapy while completing final licensing requirements. They practice under the supervision of a Registered Psychotherapist.

Both are trained and qualified to provide psychotherapy services.

We are listed as a provider with Blue Cross, Green Shield, Manulife, WSIB, IFHP, and many other insurance companies. We accept credit card, e transfer, and cash payments.

We recommend contacting your insurance provider directly to confirm your coverage eligibility.

If you are eligible and would like us to keep your information on file or arrange direct billing where applicable, please email your insurance details at your convenience.

We offer a complimentary 15-minute phone or video consultation to assist you in beginning your therapeutic journey. This is an opportunity to discuss your goals, concerns, and what brings you to therapy.

You may schedule a consultation with our Clinic Director, who can assess your specific needs and recommend a suitable therapist. Alternatively, you may book a session directly with a therapist of your choice to ensure they are the right fit for you.

Yes, confidentiality is strictly maintained across all services in accordance with professional and legal standards. Confidentiality is discussed before each service to ensure all parties understand. Information shared in therapy is private, with exceptions only in situations involving risk of harm or where disclosure is required by law.

We offer both in-person and online therapy options to suit your needs. Our offices are located in Downtown Ottawa, Orléans, and Kingston. Additionally, we provide virtual therapy services to clients across Ontario.

Please note that certain sessions may be restricted to specific locations or formats (in-person or virtual). We recommend reviewing our “Services” page to confirm the availability for your specific needs.

All sessions are held through our secure platform Owl. To attend online sessions, book additional appointments, or view your schedule, please use the client portal: https://oab.owlpractice.ca/yourtherapist